FAQ’s
Payments
What payment option does the Wood White support?
We accept Visa, MasterCard, American Express, Net Banking (Facility of all major banks in India).
Are there any hidden charges when I make the purchase at the Wood White?
No, all the prices are all inclusive tax and the final price is the price that’s displayed in the cart.
How long will my order take to deliver?
The shipment gets delivered within 5-7 working days from the date of ordered placed.
How can I track my order?
To know your order status, you can directly check from our website, you can call us on ------ or email us at _____.
Where and how can I cancel the order?
In order to cancel your order, you can write us on online@theWoodWhite.com or contact to our customer representative at--------.
What will be the cancellation procedure?
Once we get the cancelation request, the product will be delivered to you, you shall keep the product in its original condition (exactly how it was delivered to you) and in 1-2 working days it will be collected from you.
What will be the cancellation procedure?
Once we get the cancelation request, the product will be delivered to you, you shall keep the product in its original condition (exactly how it was delivered to you) and in 1-2 working days it will be collected from you.
How do I know my order has been confirmed/ cancelled?
You will receive a message on your registered mobile number or an email.
Can I change my shipping address after placing an order?
After placing your order, you can change your shipping address within 48 hours by writing us on online@theWoodWhite.com or contact to our customer representative at--------.
What if I am not home at the time delivery?
The courier partner will contact you before delivering your package. If in case consignee is not available a SMS would be dropped and second delivery will be attempted as per further communication.
Can I get early delivery?
We try our extreme best to deliver the package before the scheduled delivery date, early delivery depends on the customer’s city but you can always confirm with our customer care executive.
Will I receive all the items together or in parts??
Regardless to the number of items ordered per transaction, you will receive everything together per transaction.
WHAT IF I received THE wrong order?
Although we strive for perfection, such incidents are unlikely. In case, it happens we request you please email and call our customer care executive within three days from the date of delivery. We will get it exchanged for you in the shortest amount of time.
Order Status & Delivery
Customer care Service
How do I contact customer service?
You can email us on online@theWoodWhite.com or contact to our customer care representative at--------.
Can I place the order through call?
Yes, you can email us on online@theWoodWhite.com or contact to our customer care representative at-------
Return Policy
Do you ship Internationally?
Not yet, but you can email us your inquiry at Info@theWoodwhite.com.
How can I know about the latest offers?
You can register your email id with us for all the latest offers and visit our Instagram or Facebook page.
I forgot to apply the promo code to my order, can you refund the customer the discounted amount?
Unfortunately, we cannot help the customer on this. The customer has an unlimited time to assess before checking out for payment.
Do I need to create an account to shop online?
Yes, it will be convenient for you, it takes just few seconds to fill up your email id and mobile number.
What is the return procedure?
We are confident you will be satisfied with your purchase. However, if the product has some manufacturing defect you can give us a request for return/exchange by emailing our customer care representative, you can email us at: customercare@thewoodhwhite.com or call us on the customer care number.
Below are the following steps to follow while returning:
Step1: The return request should be made within 7 days of shipment delivery.
Step 2: Please put the product in its original packaging, seal it well and send it across. Kindly make sure the product is not damaged, unused; with its tags and bar codes, invoices slips are intact at the time of return. We will arrange for a pick up from the same address in 3-4 working days.