FAQ’s

Payments

1.) What payment option does the Wood White support?

  • We accept Visa, MasterCard, American Express, Net Banking, UPI and all major payment modes covered by Razorpay Secure.

2.) Are there any hidden charges when I make the purchase at the Wood White?

  • Fret not! All the prices displayed are inclusive of tax and the price that’s you see on the product page is what you see at the checkout. The only charge we account for is that of shipping which varies based on the product weight.

1.) How long will my order take to deliver?

  • The shipment is delivered within 5-7 working days from the date of order placement.

2.) How can I track my order?

  • To know your order status, you can directly check our website or track the status of your order through the tracking number shared. In case of any queries you can email us at _____.

3.) Where and how can I cancel the order?

  • In order to cancel your order, you can write to us at online@theWoodWhite.com.

4.) What will be the cancellation procedure?

  • Once we get the cancelation request, the product will be delivered to you, you shall keep the product in its original condition (exactly how it was delivered to you) and in 1-2 working days it will be collected from you.

5.) How do I know my order has been confirmed/ cancelled?

  • You will receive a message on your registered mobile number or an email.

6.) Can I change my shipping address after placing an order?

  • After placing your order, you can change your shipping address within 48 hours by writing to us on online@theWoodWhite.com or by contacting our customer representative at--------.

7.) What if I am not home at the time delivery?

  • The courier partner will contact you before delivering your package. If in case consignee is not available a SMS would be sent and the second delivery will be attempted as per further communication.

8.) Can I get early delivery?

  • We try our extreme best to deliver the package before the scheduled delivery date. Early delivery depends on the customer’s pin code, but you can always confirm with our customer care executive.

10.) Will I receive all the items together or in parts??

  • Regardless to the number of items ordered per transaction, you will receive everything together as per the transaction.

11.) WHAT IF I received THE wrong order?

  • Although we strive for perfection, such incidents are unlikely to occur. But in case, such a situation occurs we request you to please email or call our customer care executive within three days from the date of delivery. We will get it exchanged for you as quickly as possible.

Order Status & Delivery

Customer care Service

1.) How do I contact customer service?

  • You can email us at online@theWoodWhite.com or contact our customer care representative at-------

2.) Can I place the order through call?

  • Yes, you can email us at online@theWoodWhite.com or contact our customer care representative at-------

Return Policy

1.) Do you ship Internationally?

  • Not yet, but you can email us your inquiry at Info@theWoodwhite.com.

2.) How can I know about the latest offers?

  • You can register your email id with us for all the latest offers and visit our Instagram or Facebook page.

3.) I forgot to apply the promo code to my order, can you refund the customer the discounted amount?

  • Unfortunately, we cannot assist the customer on this. Since the customer has comfortable time to assess the order summary and coupon code before checking out for payment.

4.) Do I need to create an account to shop online?

  • Yes! Your account keeps a track of your past & present orders and it’s hassle-free to login every time you visit our website.

1.) What is the return procedure?

  • We are confident that you will be satisfied with your purchase. However, if the product has some manufacturing defect you can send us a request for return/exchange by emailing our customer care representative. To do so you can email us at: customercare@thewoodhwhite.com or call us on our customer care number.

  • Below are the following steps to follow while returning:

  • Step1: The return request should be made within 3 days of the shipment delivery. The product will not be accepted after the 3 day return window.

  • Step 2: Please put the product in its original packaging, seal it well and send it across. Kindly make sure the product is not damaged, unused; and is intact with its tags and bar codes, invoices and slips, at the time of return. We will arrange for a pick up from the same address in 3-4 working days.

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